Privacy Policy

Positive Mind Practice is committed to protecting and respecting your privacy.

We will only use information provided to us for specified and lawful purposes as provided under the General Data Protection Regulation and will handle this information both respectfully and responsibly.

Positive Mind Practice provides psychological talking therapy directly to self-funding individuals and individuals with private health insurance. Our service is provided via online, remote, and face-to-face channels, by in-house therapists and self-employed therapists, psychiatrists, and psychologists.

This statement tells you what to expect when we collect personal information via our site.

For the Data Protection Act 1998 (the Act), the data controller is Positive Mind Practice of 3 Lombard Place, London, EC3V 9BJ.

Information we collect from you via the website:

Positive Mind Practice complies with the Data Protection Act 1998. We may collect and process the following data about you:

  • Information that you provide by completing the Appointments form on our website (our site).
  • Details of your visits to our site and the resources that you access, (please note – these visits are not individually identifiable).

Please note that information submitted to Positive Mind Practice over this website (; is unprotected until it reaches us, and therefore users should not send confidential details via our Appointments form.

Please note that the links to other websites on our site will have their privacy policies and that we do not accept any responsibility or liability for these policies.


  • We use Google Analytics cookies on our site to understand how the site is being used to improve the user experience.
    The cookies collect information about our site including the number of visitors to the site, where the visitors have come to the site from, and the pages on the site the user has visited.
  • All user data is anonymous. Click below for more information about Google’s privacy policy or to opt out of being tracked by Google Analytics across all websites.
  • By using and browsing our website, you consent to cookies being used. If you do not consent, you must disable cookies or refrain from using the site. To find out more about cookies, how to manage them and how to disable them visit

Referral information

Where instruction from a referring party has been received by Positive Mind Practice to provide services, we will seek your explicit consent to share your information at the start of treatment. If we are asked to provide a written assessment, update and discharge reports to the referring party, then explicit consent will be sought from you.

Storage of Personal Data

As part of service provision, Positive Mind Practice may collect data from additional sources including, but not limited to, professional practitioners providing the service, an employer, and treating practitioners. This will only be done with your explicit consent.

Data created by Positive Mind Practice may include, but not be limited to, assessment findings, communication and observation notes, written reports and electronic communications.

Data will only be held and processed where it is necessary to support the legitimate interest of our business except where such action will be overridden by your interests or fundamental rights and freedoms which require protection of personal data.

How your data is stored

Positive Mind Practice works on a paperless basis. All data stored by Positive Mind Practice is done so within an encrypted cloud area and all Positive Mind Practice equipment utilised to access this area is secured using anti-virus and firewall software.

Access to stored information is bound by signed data protection statements by operational and clinical members of Positive Mind Practice. Individual passwords are issued then changed, and all access is timestamped and fully traceable.

Any data transmitted by Positive Mind Practice by email is sent via encrypted emails and any attachments containing personal data are password protected. Positive Mind Practice Ltd does not transfer data/information outside of the European Economic Area.

Processing of Data

Data will only be held and processed where it is necessary to support the legitimate interest and vital interest of our business, except where such action will be overridden by your interests or fundamental rights and freedoms which require protection of personal data.

Sharing information

You have the right to access all information held about you by the GDPR. Where Positive Mind Practice is holding data related to the provision of professional services, this data may be requested by the referring party (data controller). We may require valid forms of identification to process your request.

Please note it can take up to one month for this data to be provided.

Data security breaches.

Positive Mind Practice takes management of your data extremely seriously and takes all reasonable steps to appropriately secure your data. If a data security breach occurs, you will be notified at the earliest opportunity (either directly or via a referring party where applicable), and information will be provided regarding the nature of the breach and action being taken. Notification to parties such as the ICO and law enforcement agencies will be given as appropriate.

Retention and destruction

Clinical information will be retained for a minimum period of eight years as a regulatory requirement. In the case of a child record, the records will be retained until the 25th birthday (or 26th birthday if the patient was 17 at the conclusion of the treatment).


This policy may be updated as required to ensure its compliance with data protection legislation and to exercise best practice.